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Finding and keeping good salespeople can be a real struggle, but it is one that’s worth having as hiring the wrong salesperson is costly, and not just for the reasons you may think. Reduced income It’s no secret that employees…

Not everyone is cut out for the hospitality industry. Dealing with customers and the needs of others requires particular personality traits – it is not an industry for unsociable people with little patience. Make recruitment decisions with this in mind…

Whether it is to keep up with changing market trends or the growing demands of their customers, businesses are evolving, and rapidly. Processes that were once paper-based and slow are now automated and more streamlined, and the rise of big…

Technology and the rise of Candidate Management Systems (CMS) have revolutionised the way HR do recruitment. They have made processes more efficient, more convenient and more likely to succeed in the long-term, in that they can increase the likelihood of…

Finding the right candidate to fill a vacancy is not easy. It takes time and thought, but get it right and you will find your new employee fits right in and excels in their new role. Starting the process can…

Successful recruitment is about more than just reading CVs and picking the candidate you like best based on instinct. Recruitment takes time and costs money, so there is real benefit in getting it right first time, and this includes retaining…

There is a good chance that candidate scoring is already part of your recruitment process, but if not, it may be worth considering. Scoring candidates against set criteria stops you from relying on gut feeling alone. It removes bias and…

Get your recruitment process right and there is a good chance that you will end up with employees you want to keep. But, in today’s market, people move around more often and your best employees are likely to be in…

The hospitality industry is a customer-focused one; keep your customers happy and they may keep returning again and again, but don’t and they will go elsewhere. Supplying a great service comes down to many elements, and how friendly and helpful…

There is no doubt that technology and the internet have made a huge difference to HR departments. It has speeded up processes, increased efficiency, reduced the need for paper and enabled employees to access information and input personal data themselves,…